Refund Policy

At The Attendant, I strive to make every appointment and collaboration as smooth as possible. I work with care, attention, and discretion, and I expect the same respect from my clients for agreements made.

1. Advances

To confirm your reservation, I request a deposit.

This deposit is non-refundable unless cancellation is made by The Attendant.
If an appointment is rescheduled, the deposit remains valid and will be transferred to the new date (provided that this is communicated in a timely manner, see point 2).

2. Cancellations

More than 48 hours in advance: reschedule or cancel free of charge. Your deposit will be saved as credit for a new appointment within 3 months.
Within 48 hours in advance: 50% of the total amount will be charged.
No-show: 100% of the total amount will be charged.

3. Services not provided

If a service cannot take place due to circumstances beyond my control (for example illness or force majeure), then:

A new date proposed, or
The amount already paid will be fully refunded within 14 days.

4. Packages & Subscriptions

Unused hours within a package are valid for 3 months after purchase.
Unused hours are non-refundable.
Subscriptions are pre-paid and non-refundable.

5. Special circumstances

Any refund or exception outside of these terms will be made solely on a voluntary basis and without obligation for recurrence.